Frequently Asked Questions

1. What areas do you cover?

We are based in Siem Reap and provide cleaning services across the city and surrounding areas. If you’re unsure whether we can reach your property, simply contact us and we’ll be happy to confirm.

 

2. Do I need to provide cleaning equipment or products?

No — we bring all of our own professional cleaning products and industrial-grade equipment to ensure the best results. If you prefer us to use your own products for personal or environmental reasons, we are happy to accommodate.

 

3. How much does a clean cost?

The cost depends on the size of the property and the type of service required. For example, an end-of-tenancy clean will take longer than a regular house clean. We provide clear, upfront quotes with no hidden fees after a quick consultation.

 

4. How long will the cleaning take?

This depends on the service and the condition of the property. A standard house clean might take a few hours, while a deep or end-of-tenancy clean could take most of the day. We’ll always give you an estimated timeframe before we start.

 

5. Can I book a one-off clean, or do I need a regular contract?

Yes, absolutely. We offer flexible options including one-off cleans, seasonal deep cleans, and ongoing weekly, fortnightly, or monthly contracts. We also create bespoke cleaning packages to suit your specific needs.

 

6. Do I need to be at home while you clean?

No, it’s entirely up to you. Many clients prefer to give us access while they’re out, so we can work without interruption. All of our work is carried out with professionalism and trust.

 

7. Are you insured?

Yes, we are fully insured for both residential and commercial cleaning. This gives our clients peace of mind knowing that their property is in safe hands.

 

8. What if I’m not satisfied with the service?

Your satisfaction is our priority. If you feel something has been missed, simply let us know within 24 hours and we’ll return promptly to make it right at no extra cost.

 

9. Do you clean exteriors?

Yes, we offer a full range of services, including pressure washing for patios and driveways. This can be added to any package as needed.

 

10. How do I book a cleaning service?

Booking is simple — you can contact us via phone, email, Facebook, Telegram, WhatsApp or through our website booking form. We’ll arrange a free consultation, provide a clear quote, and schedule a time that suits you.